Refund Policy

1. General Policy

All payments made to Aruvili are non-refundable, except where specifically stated in this policy.

Since our services involve custom work, time investment, and third-party expenses, refunds may not be issued simply because:

• The client changed their mind
• Project requirements changed
• The client becomes unresponsive
• The client delays approvals or content
• The client decides not to continue the project

2. Deposit & Advance Payments

Any deposit or advance payment is non-refundable. This covers:

• Initial research
• Planning
• Resource allocation
• Reserved time slots for your project

3. Milestone / Partial Payments

Payments made for completed work or approved milestones are non-refundable.

If a milestone is in progress, and the client requests cancellation:

• Work already completed will be billed
• Remaining unused work may not be refunded

4. Completed Projects

Once a project is completed and delivered — including files, builds, credentials, or access — no refunds will be provided.

5. Maintenance & Support Plans

Support/maintenance plans are billed monthly or annually.

• Fees already paid are non-refundable
• Unused time in a support cycle cannot be refunded
• Cancellations apply to future billing only

6. Third-Party Charges

Aruvili is not responsible for refunds related to:

• Domains
• Hosting providers
• SMS/email/API credits
• Payment gateways
• Plugins or premium themes (ex: Dokan)
• App Store / Google Play fees

These follow the third-party vendor’s refund policies.

7. Failure to Deliver

If Aruvili is unable to deliver a service due to internal reasons (not client-related):

• A partial refund may be issued based on completed work
• Or alternative work credit may be offered

This does not apply if delivery failure is caused by:

• Missing content or feedback from the client
• Scope changes
• Client-driven delays

8. Quality Disputes

If the client is unhappy with the direction of work:

• Aruvili will make reasonable revisions as agreed
• Dissatisfaction alone does not justify a refund
• Scope changes must be separately quoted

9. Chargebacks

Filing a chargeback without first attempting resolution:

• Violates our Terms
• May result in account suspension
• Client will remain liable for full project cost and legal fees if applicable

10. How to Request Review

11. Policy Updates

We may update this Refund Policy at any time. Changes become effective once published on this page.